Our Team

Design Support

We use a multi-faceted approach to help our clients develop effective improvement strategies. We begin by gathering insights and ideas from project stakeholders. Next we research promising practices to identify possible approaches for meeting the specific need. We then work collaboratively with project stakeholders to design an improvement strategy that fits the needs, culture, capacity, and structure of the setting.

Learning Support

Learning is a vital phase of the health improvement cycle. People need support to learn new policies and practices. They also need opportunities to innovate in ways that improve performance and cultivate ownership. We support the learning process by providing tools, training, and technical assistance for individuals and teams involved in the improvement initiative. This content may come from our own portfolio of expertise or from external sources, depending on the need.

Execution Support

People engaged in execution typically require performance support at least through a startup phase. We support execution by providing tools and technical assistance to support decision making and implementation. We provide these supports with a focus on knowledge transfer to assure that the organization is building a sustainable capacity for excellence.

Smart Collaboration™

Many improvement efforts require groups of individuals or teams to learn and innovate together. Smart Collaboration™ is our platform for group learning and innovation. Through a custom blend of on-line tools, group learning, peer-to-peer knowledge exchange, and individual assistance, we are able to help individuals and teams work collaboratively to learn, innovate, and improve. The results are better performance at a more efficient development cost.

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We use a proven support model to help our clients achieve their objectives.

Leading organizations are able to achieve their improvement objectives by following a repeatable cycle of assessment, design, learning, and execution. We help our clients streamline the improvement process by optimizing each phase in the cycle. All of this work is focused on specific objectives for health outcomes, system performance, and value. We have applied this model to help produce tailored solutions for hundreds of organizations.

Assessment Support

The health improvement cycle begins with focused assessment to identify areas in need of improvement. We provide a portfolio of tools for assessing various dimensions of health status, service capacity, access, quality, cost, and value. We can apply these tools in a wide array of community and organizational settings. We are also adept at helping clients translate assessment results into practical insights for action.

Community Health Solutions